Optimize your CMDB for BMC

Power your CMDB with automated, normalized data

The preferred partnership between Flexera and BMC provides a seamless integration that enables IT service managers to automatically build and maintain the BMC CMDB with accurate user, software and hardware information. With improved data quality, you can ensure product and service catalogs are always current and boost IT help desk efficiency.

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Flexera and BMC work together to reinvent and run IT operations

Normalize your disparate CMDB data sources

Data required to build a comprehensive CMDB comes from multiple non-standard and constantly changing systems. Without a normalization engine, your CMDB can have many data issues that can take hours to reconcile and correct. Flexera solves this problem by creating a complete inventory of IT assets from sources including BMC ADDM, BMC BladeLogic, BMC Client Management (BCM), Microsoft SCCM, LANDesk and other non-BMC data sources. This inventory data is normalized and enriched with a consistent taxonomy and clean data is fed back to your BMC CMDB via API or pre-built connector.  

IT asset inventory and normalization

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License optimization enrichment

Reduce software provisioning time with up-to-date license data

With the world’s largest enriched technology catalog, Flexera delivers precise information about deployed software and hardware with enriched asset data such as end-of-life and end-of-support information. The Flexera solution for BMC shortens software provisioning time by empowering BMC customers and partners with real-time license availability and easily shareable data. This data helps ensure continuous license compliance and helps eliminate over-buying.

Reduce manual effort and errors with automation

Inaccurate and incomplete data slows service desk operations. Clean IT asset data facilitates an automated service desk and reduces mean time to repair (MTTR) and errors in change management. This normalized data helps create a software product catalog and supports request management by indicating whether the organization has available licenses. It also enhances change management by identifying the machines that are candidates for update when new desktop or server software versions are released. 

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Reduce MTTR

The Flexera difference

Clean, complete IT asset data for your hybrid IT estate

Flexera is the leader in technology intelligence with 30+ years of experience delivering the most reliable data about your hybrid IT estate. Used by over 60,000 customers, Flexera combines the industry’s most extensive catalog of technology data and software use rights with multi-source asset discovery data to deliver comprehensive IT visibility. Our 98%+ normalization rates are best-in-class and give you a continuous pipeline of clean and consistent data to improve your CMDB, ITSM, security and enterprise architecture tools. 

Flexera has been great to work with and has been very helpful in integrating with our existing ITSM tools and CMDB…the Flexera platform allows us to consolidate all of our disparate sources and gives one central location to track hardware and software assets.

CIO Healthcare organization with $1B to $3B in revenue

Frequently asked questions

Yes, both Flexera One and Snow Atlas populate data from a variety of sources including dozens of connectors to third-party inventory solutions, such as BMC ADDM, BMC Bladelogic, BMC Client Management, BMC Discovery, BMC Remedy, BMC Remedyforce, and SCCM, Dell KACE, HCL BigFix, Ivanti, Tanium, etc. and data via XLS, CSV and XML files and AWS Discovery. Where there are gaps, Flexera provides an agent to collect inventory data on all applications running on endpoints and servers. Inventory data is then passed through our normalization and enrichment catalogs.

Snow Atlas provides a connector via our ITSM Enhancer product, which updates third-party CMDBs such as BMC and ServiceNow. The Snow for BMC Helix ITSM connector populates and maintains BMC CMDB from BMC Helix ITSM with information from Snow License Manager or Snow Atlas. It connects the web API and collects information on computers, users, installed software, and relationships. The information is then imported into BMC CMDB via the BMC Helix (Remedy) ITSM connector utilizing the REST-based API web services.

The information collected from Snow License Manager or Snow Atlas can be filtered by data type. Only information for selected data types will be transferred to BMC Helix ITSM. Filterable data types are server, desktop, laptop, applications, most frequent computer user and mobile devices.

The Flexera One solution integrates normalized data from the Flexera One IT Visibility and ITAM products via API. 

By providing license management data to BMC, Flexera enhances a number of ITSM processes, including Capacity, Change, Configuration, Problem, Performance, and Request Management processes. Here are a few of the use cases where the data adds value to ITSM functions:

  • Facilitate the creation of a software product catalog by making a normalized list of software titles available to the CMDB
  • Enhance change management by identifying the machines that are candidates for update when new versions of desktop or server software are released
  • Support software request management by indicating whether the enterprise has a license available to fulfill that request
  • Support capacity/demand management by enabling IT to determine the impact on license position of adding or virtualizing servers or adding processors to a server (‘What If’ Analysis)

INFORMING IT, TRANSFORMING IT

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