ServiceNow CMDB Data Quality
Gain clean data for CMDB to boost ServiceNow ROI
Enterprise technology data is scattered across isolated systems, often existing in non-standard, complex formats that constantly evolve. This fractured data landscape creates significant challenges for IT, such as disrupted decision-making and uptime, non-compliance, security risk and roadblocks to automation.
Overcome ServiceNow CMDB data quality challenges with a continuous pipeline of clean and enriched asset data, leveraging industry-leading normalization and enrichment with the premier technology catalog, Technopedia. Access accurate inventory data, versions, EOL/EOS dates, vulnerabilities, sustainability data, categorization, and more to improve your ServiceNow ROI. improve your ServiceNow ROI.
Improve workflow efficiency with a trusted CMDB
Maximize inventory discovery
Deploy the right tools for the job
IT teams struggle to maintain a holistic view of the IT environment, hindering proactive management, decision-making and risk mitigation. That’s why discovery and inventory are essential. Leverage agent or agentless discovery alongside those you already have in your estate, including Microsoft System Center Configuration Manager (SCCM), JAMF Casper, HP Universal Discovery (HPUD), BMC Atrium Discovery and Dependency Mapping (ADDM), Tanium and others. Configure to ingest data from virtually any other data source, including more than 30 of the most used discovery sources.
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Best in class normalization
Build a common language for your IT
Maintaining standardized, complete and continuously refreshed configuration items is an issue for most organizations. Our customers unlock the power of Flexera Technopedia content library and augment ServiceNow inventory with automated, high-rate normalization and standardization of their inventory data, with recognition rates over 98%. This ensures consistency in product names, versions and taxonomies. We filter out the noise in inventory data so you can focus on the inventory that’s important to you.
Trust your CMDB again
Reduce manual effort and drive strategic decisions
The heart of ServiceNow is the workflow engine that uses CMDB data to automate processes. However, in a recent Forrester study, less than half report trusting the data in their CMDB and Common Service Data Model (CSDM) to align products on the platform and automate processes. Your workflow can’t work with bad data. Clean up untrustworthy CMDB data results in workflows with coverage of 5+ million products across over 100k manufacturers. Reduce time and money spent on manually updating data instead of powering business decisions.
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Faster time to resolution
Increase the value of your ServiceNow investment
Keeping the CMDB updated is an all-too-familiar challenge that requires constant validation for data to be current, normalized and relevant. Our certified integration with ServiceNow improves the value you derive from your investment with a continual feed of this data that automatically bolsters your CMDB.
Our customers understand the potential for savings in their technology portfolio is massive, and the risk of non-compliance is significant. In fact, many customers use the hard-dollar savings realized from leveraging Flexera solutions to fund their use of ServiceNow. They rely on technology intelligence coverage across 5+ million hardware and software lifecycle dates, 19+ million open source software components, and 250 million market data points to make informed business decisions.
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Make ServiceNow more effective
Trust your CMDB to make critical decisions
Our certified integration with ServiceNow improves the value you derive from your investment with a continual feed of this data that automatically bolsters your CMDB. We enrich that data with additional undiscoverable attributes such as known vulnerabilities, sustainability (power consumption) characteristics, vendor-naming taxonomies and more.
With Flexera’s business adapters sharing data between the tools that drive the engine [of IT], each set of stakeholders is assured the data they’re using is accurate and consistent across business units .
Jeffrey West, SVP technology business management Northern Trust
Frequently asked questions
Unlike ServiceNow’s CMDB, which requires customers to manually enrich thousands of IT assets and apply scripts and custom logic to normalize data, Flexera reduces manual work because it is powered by the largest and most complete technology catalog, Flexera Technopedia, and industry-leading 98%+ recognition and normalization rates.
Flexera Technopedia not only normalizes inventory against a technology catalog of over 5 million technology products across more than 100k vendors, it also enriches your inventory data with 110K+ security advisories, 5M+ EOL/EOS dates, sustainability insights, hardware specifications, open-source software (OSS) components and more than 4500 curated updates daily.
Yes, you can use ServiceNow’s discovery to feed IT inventory data (import of raw hardware and software inventory) into Flexera One (IT Visibility and IT Asset Management). Flexera One IT Visibility supports discovery from myriad sources. For more information on Flexera One ITAM, see our ITAM product documentation. product documentation.
Flexera helps improve the value you derive from your ServiceNow investment and configuration management database (CMDB)—from aggregation, normalization and enrichment of hardware, software, SaaS and cloud IT asset inventory data to IT service delivery. With Technopedia®, the world’s largest enriched technology catalog—with proprietary data on more than 5 million hardware and software products across 100K+ vendors—Flexera enhances IT service management (ITSM), Configuration Management Systems, Software Asset Management and License Optimization with a reliable foundation and accurate data. For more information, see the ServiceNow store or Flexera product documentation.
Informing IT, Transforming IT
Industry insights to help keep you informed
White Paper
Top 5 ways to maximize your investment in ServiceNow
ServiceNow offers robust service catalog and workflow capabilities, allowing you to automate and standardize IT service delivery processes. This white paper explores how to achieve a clean, enriched CMDB to decrease Mean Time to Resolution in ServiceNow, optimize costs with strategic vendors and benefit from enhanced data insights for all workflows.
Datasheet
Protect your ServiceNow® investment with the highest quality data
IT Visibility offers certified ServiceNow integrations that accelerate platform expansion, improve ROI and increase efficiencies across ITIL processes by delivering clean software and hardware asset data directly.
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Technopedia powers the Technology Intelligence that drives your business
Reduce manual effort and costs associated with discovery, inventory and relationship building across your IT estate with definitive technology data from the 5+ million products curated daily in Technopedia.
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IT Data Drives Decisions, Clean it Up
Managing technology in the current era is only trending more complex. Learn more about the state of CMDB and the importance of data discovery and what having clean and curated data means for your organization.
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The power of normalization: A key to unlocking IT efficiency
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Simplify your ServiceNow license management
Improve your ServiceNow with Flexera
Enable efficient and seamless service delivery, reduce manual efforts and improve response times.